• Please do not expect us to magically diagnose or repair your computer via your description on the telephone or via email.

• Sometimes, your situation (computer problem) is one that is very common, and we may be able to venture a guess at the 

           mostly likely cause of your problem and the most likely effective solution during our initial conversation. In order for use to

           correctly diagnose the repair & provide an estimate of repair we must see the "patient".

• Please Note: Customer Is Responsible For Maintaining A Backup Of Data On Computer Prior To Repair.

           You agree and understand that it is YOUR (the customer) responsibility to maintain copies of all important data on your

           computer, and obtain those copies prior to authorizing Lightspeeds Laptop Computer Repair of Augusta GA to begin services for

           you. I do everything possible to protect the data on your computer, in order to protect myself, and you the customer, data

           waiver form must be signed/completed. Data Backup Service has been offered, and available if you need prior to any service.

           "Customer agrees NOT to hold Lightspeeds Computer Repair responsible in any way for data loss, data corruption or

           consequences of the failure to recover any data or software prior to service & repair". Your computer will not be intentially

           harmed. The primary goal is to fix your computer, not damage it. Data Backup Waiver must understood & signed by the customer

           prior to service.

• In Home Service: I love animals, do not get me wrong. But I cannot, will not work in an enviroment that does not allow me to

           properly diagnose & repair your equipment in home. I cannot focus, diagnose or repair your computer(s) with the friendly

           dog that jumping on me and licking me in the face while I work on your computer. Electro-static wristband or not, I will not work

           on the internal components >motherboard< on a computer while the cat(s) rub up and down my leg creating a possible static

           discharge which will damage the internal components. Animals must be kept in a room other than where the repair is being

           performed. This goes for rabbits, birds, snakes, reptiles or any other non-human creature. If the diagnostic/repair enviroment is

           a non productive, time wasting enviroment the service appointment will be ended and billed $49 for the on site call.

• Diagnostics is included with full repair, regardless of how long it takes for us to diagnose the laptop computer.

           Laptop Diagnostics Repair "Only" Estimate $65

           After diagnostics, Lightspeeds Computer Repair will contact the customer with an estimate for repair. If the customer chooses

           to have Lightspeeds repair the computer, the diagnostics "Estimate Fee" will be waived. If the customer declines repairs, they

           will Fee above. Diagnostic Estimate "Only" charges above can be applied as a credit at a later time within 30 days of the 

           estimate.

• Methods of Payment: Cash, Check. Credit Card Using Paypal or GoogleCheckout on line payment services.

• Unless prior arrangements are made, payment is due on reciept of invoice or work completion.

• Deposit is required on ANY hardware, component related parts needed to repair or upgrade your computer or laptop, prior to

           ordering the part(s).

• Abandoned Items: Due to the limited space and property liability issues, we CANNOT hold your device forever. Keeping with

           this, all customers agree to make a diligent effort to keep in contact with Lightspeeds Computer Repair and decide how they

           would like their order resolved in a timely manner. If Lightspeeds Computer Repair does not hear from you (via e-mail, phone or

           fax) for a period of more then 60 days we will assume you have abandoned your equipment and unpaid repair with us. Equipment

           left behind, not picked up or paid for completed repair after 60 days will be considerd abandon. Unless prior arrangement are

           made, any item left for repair that is not picked up and paid for within 60 days of completion of said repair will be considerd

           abandon. Lightspeeds Computer Repair makes every effort to contact via phone, voice mail messages, answering machine

           messages and email. No return contact by the customer on an abandon item after 60 days, the item will be recycled by our

           waste recycler. Prior to any further future transactions Lightspeed Computer Repair of Augusta GA you will be required to remit

           in full any previous amounts due plus provide pre-payment for any further servcies. This is a small home based computer repair

           service, a one man operation that can not afford the time involved in repairing your computer equipment, nor the space to have

           it accumulate for months afterwards for unpaid labor/time involved.

• Turn around time for service will vary but we will always try to have a 3-4 day turn-around. This does not include if we need to 

           special order parts, OR Saturdays, Sundays or holidays.

• Security: Customer is responsible for checking, and updating definitions to antivirus software and applying security patches to

           the operating system after the service completion date of repair on the computer. Once again, keeping security programs

           updated will HELP, but they are not 100% in keeping your computer free of viruses. Your internet surfing habits, and on line

           safety will also contribute to determine that.

• Signed Data Backup Waiver Prior To Any Type Of Repair: Having good backup strategies, and backup schedules set is critical

           to ensure information, data is protected from corruption and data loss. Whether your computer needs service or not. Hard Drives

           do not last forever. Hard Drives do not like HEAT, and do not last with sudden drops or bumps. Fragmented Hard Drives, virus

           infected drives all make the drive work harder. Monthly laptop computer maintenance by the owner will give the drive the

           longest life span. Data Backup Service will be offered with especially any type of hard drive diagnostics, hard drive repair, and

           virus/spyware removal repair. I do everything possible to protect your data on your laptop computer. Hard Drive diagnostics on a

           possible failing drive can stress the drive out, and "kill it",,, and I have no idea what certain viruses will do upon removal, for

           some have been known to wipe/erase a drive on virus removal. For I have run into this approx 3 times in the last 5 years or so.

           Lightspeeds Computer Repair does not intentionally harm your computer. The primary goal is to fix your computer.

           Customer Is Responsible For Maintaining A Backup Of Data On Computer Prior To Service Repair. Lightspeeds Computer Repair

           shall not be responsible at any time for any loss, alteration or corruption of any software, data or files due to pre-existing

           problems & diagnostics.

Terms Of Service Agreement Form (Download & Print)